1. Introduction

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us.

This privacy notice/policy explains how we collect and use your personal data, during and after your relationship with us, in accordance with our obligations under personal data (privacy) protection legislation. It also covers who we share it with and what rights you have with regard to your personal data and how you can exercise those rights. It is written in both English and Chinese. In the event of any discrepancy or inconsistency between the English version and the Chinese version, the former shall prevail.

2. Who We Are

Excel Tact Limited is the Data Controller. The scope also includes personal data that is collected through our websites, by telephone and by email. This means that we determine what data is collected, how this data is going to be used and how this data is protected.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are aware of how and why we are using such information.

If you have questions about how we process personal data, or would like to exercise your data subject rights, please use the information supplied in the Contact Us section below.

3. The Kind Of Data We Hold About You

We may collect, store, and use the following categories of personal data about you (please note this list is not exhaustive) :

l Name

l Personal contact details such as addresses, telephone numbers, and personal email addresses

4. Collection Of Personal Data

We collect personal data from you for one or more of the following purposes :

l To fulfil a contract that we have entered into with you

l To initiate and complete commercial transactions with you for the purchase of products

l To deliver product you have purchased from us

l Keeping accounts and other business records

l To carry our marketing, electronic or otherwise

l Complying with legal or regulatory requirements

l Dealing with complaints or queries

l Generating data analytics to monitor and improve the performance of our website

l To ensure the security and safe operation of our websites and underlying business infrastructure

5. Technical And Cookies Information

In addition, to ensure that each visitor to our website can use and navigate the site effectively, we collect the following :

l Technical information, including the IP (Internet Protocol) address used to connect your device to the Internet

l Your login information, browser type and version, cookies, browser plug-in types and versions

l Operating system and platform

l Information about your visit, including the URL (Uniform Resource Locators) clickstream to, through and from our site

6. Lawful Basis For The Processing Of Personal Data

We believe that it is in our legitimate interests, or is necessary for the performance of a contract, or we obtain consent to collect and use personal data to operate our business and to provide a service that you have requested. In some cases, we may be under a legal duty to use or disclose personal data, for example to comply with a request from a law-enforcing body.

7. Sharing Your Personal Data

We may share your personal data, but this will be done on a “need-to-know” basis and only where necessary to do so or where we are required to share information, such as our professional advisors and service providers including :

l Accountants

l Legal counsel

l Logistics and transport services

We may also share personal data :

l With any competent law enforcement or regulator as required by law

8. How Long Do We Keep Your Personal Data

We will take steps to keep your data for only as long as is necessary for our business needs and in compliance with any legal or regulatory duties to retain personal data for a particular period. We will ensure it is subject to appropriate security during the retention period.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Security Measures

We will implement practical measures to protect your data, including appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those individuals, agents and other third parties who have a business need-to-know. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.

10. Your Rights As A Data Subject

As a data subject whose personal data we hold, you have certain rights. If you wish to exercise any of these rights, please emailed to us at info@exceltact.com.hk

To process your request, we will ask you to provide a valid form of identification for verification purposes. Your rights are as follows :

l The right to be informed

As a Data Controller, we are obliged to provide clear and transparent information about our data processing activities.

l The right of access

You have the right to request a copy of the personal data we hold about you.

l The right to rectification

You have the right to ask us to rectify or correct any of your personal data you think is inaccurate. You also have the right to ask us to complete data you think is incomplete.

l The right to object

You have the right to object to our processing of your personal data for the purpose of direct marketing.

11. Do You Have To Provide Your Personal Data To Us

You are never required to provide personal data to us, but you may need to do so when you enter into a contract for the provision of our services or products. We will not be able to provide our services or products unless you provide us with the personal data.

In addition, you will be required to provide us with certain personal data if you contact us to exercise your rights as set out in section 10.

12. Do We Use Your Personal Data For Marketing

Yes, we may use your personal data to carry out marketing. We will only contact people who want to receive marketing as well as for our own legitimate interests. If you object to marketing, whether electronic or otherwise, please let us know and we will stop contacting you for marketing.

We may still need to contact you for the purpose of providing services and products.

13. Cookies

We use cookies, which are small text files placed on your computer by websites that you visit, to make our website work properly, to monitor its usage and to display content that we believe will be relevant to you.

You can also block cookies by adjusting your browser settings. However, it you choose to block all cookies you may not be able to access all, or parts, of our site and some features will not work properly.

14. Contact Us

Any comments or questions about this privacy policy or our handling of your personal data should be emailed to info@exceltact.com.hk

15. Changes To This Privacy Notice

We reserve the right to update this privacy notice at any time, this policy was last updated October 2022.